Terms and Conditions

Effective Date: July 3, 2025

Welcome to The Marketing Medic. By using this website or any of our products, services, or communities, you agree to the following terms and conditions. If you disagree with any part of these terms, please do not use this site.

1. Overview

The Marketing Medic is a Canadian-based educational and coaching company founded by Mike Caldwell. We specialize in helping coaches, consultants, and service-based business owners improve their messaging, marketing strategy, and client acquisition through the Empathic Marketing™ framework.

These terms apply to all users of our website, including browsers, customers, clients, and members of our free or paid communities (e.g. Skool).

2. Use of This Site

- You agree to use this site and its content for lawful purposes only. You must not:

- Use this site to distribute harmful or malicious software

- Impersonate someone else or provide false information

- Attempt to hack, reverse-engineer, or interfere with the website or services

- We reserve the right to refuse service or terminate accounts for violations of these terms.

3. Intellectual Property

All content on this site — including but not limited to text, videos, downloads, frameworks, logos, and course material — is the property of Mike Caldwell and The Marketing Medic. It is protected by Canadian and international copyright laws.

You may not:

- Reproduce, duplicate, or share content for commercial use

- Resell or redistribute training materials without permission

- Present our content as your own

- You may view, download, or print content for personal use only.

4. Products & Services

We offer both free and paid resources including:

- Online courses (e.g. Empathic Inception)

- Group coaching programs

- Strategy calls or consulting packages

- A free Skool community

- All purchases are final unless explicitly stated otherwise (see Refunds & Guarantees below).

- We reserve the right to update pricing, access terms, or availability of services at any time.

5. Payment Terms

- All payments are processed securely via Stripe, PayPal, or Skool’s internal checkout system. You agree to provide accurate billing and payment information.

- Failure to make timely payments (for subscriptions, coaching, etc.) may result in revoked access to services or communities.

- Payment plans must be honored. Missed payments may incur additional fees or be referred to collections.

6. Refunds & Guarantees

- We stand behind our work and aim to provide immense value.

- Refund policies will be clearly stated on individual product pages. If a product or coaching offer includes a guarantee (e.g., “30-Day Satisfaction” or “Conditional Refund”), it will be honored as described — no gimmicks.

No refunds will be granted for:

- Completed coaching programs or services rendered

- Failure to engage with the material

- Buyer’s remorse unrelated to service quality

- All refund requests must be submitted to [email protected].

7. Testimonials & Results Disclaimer

Any testimonials shared on this site or in marketing campaigns reflect the experiences of specific clients. Your individual results may vary. We cannot guarantee specific income or business outcomes.

Our systems are designed to support you, but your results are ultimately dependent on your own effort, commitment, and action.

8. Community Guidelines (Skool + Social)

By joining any of our online communities, you agree to:

- Be respectful and constructive

- Not pitch your services without permission

- Keep all shared materials confidential unless stated otherwise

- We reserve the right to remove members who violate community standards without refund or warning.

9. Limitation of Liability

We are not liable for:

- Any indirect, incidental, or consequential damages resulting from your use of this site or services

- Tech issues, interruptions, or third-party platform failures (e.g., Skool, Stripe)

- Your interpretation or implementation of the training

- Use this content at your own risk. No marketing or business advice guarantees future success.

10. Governing Law

These terms are governed by the laws of the Province of Quebec and the country of Canada. Any legal disputes shall be resolved in the appropriate Canadian jurisdiction.

11. Updates

We may update these Terms and Conditions at any time. Please check back periodically to stay informed.

12. Contact

For questions about these Terms, contact:

📧 [email protected]
📍The Ark, Western Quebec, Canada